![]() ![]() This is because there are far fewer planes available to ship items out on. ![]() It is vital to include your order number.Īt the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. If you have seen that your order is "Returned to Sender" and you want to contact the store early to prepare for how it should be treated, please be sure to include your order number and requests you may have. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it. When the tracking information shows the status "Returned to Sender", it means that the process of return has begun and they are now on their way to the store. Unfortunately there is no way for us to know what items are coming back until they arrive. Some orders made it through to the final stages (being put on a plane) but those that did not slowly started being returned to our stores. When Japan Post suspended certain shipping options to certain countries due to Corona, they already had some order for those countries using those shipping methods. (Abridged version from our Facebook page) We apologize the inconvenience this caused.Ībout Non-Changing Statuses and the "Returned to Sender" Status in the Japan Post Tracking Information. Please note that initial shipping fee has been already charged, and we will not be able to cover this fee due to the customs reason. Since there is neither clear announcement nor offical notice from Japan Post regarding returning shipments and no instruction of further customs clearance, we regret inform that we have to suspend entire orders from / bounds to Brazil.įor returned orders, we will proceed with refund when we have them back. When the tracking information shows the status "Import stopped" or "return to sender", it means that the process of return has begun and they are now on their way to the store. Since from Febrary 2023, many of packages shipped to Brazil have returned or being on the way back to us due to the customs issue. ![]() ![]() We apologize for any inconvenience caused. Please be informed that our store is unable to undervalue shipments regardless destination,Īnd we may not be able to respond to your request / enquiry of undervaluing orders.Īll shipping to Brazil has temporarily been halted. Undervaluing declaration value on commercial shipments is now strictly prohibited and has been subject to penalty charge on the shipper. This is a result of electronic shipping declaration becoming obligatory. The declration value on all out-going packages needs to match your order payment. Mandarake is unable to undervalue entire shipmentsĭue to an amendment of taxation within Japan including the customs regulation, When you make your order, please note that each item could be sold by a different store and that orders for different stores are handled separately. Throughout our pages you can find all the Japanese animation items you've ever dreamt of including doujinshi, manga, cels, toys, shitajiki, CDs, posters, art-books, hentai & yaoi items and so much more! If you have any questions, please feel free to contact us directly! Enjoy your shopping!Įach of our stores all across Japan is adding items around the clock. ![]()
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